Shipment processing time

All orders will be processed within 1 business day, alternatively the next business day if an order is placed after 12H00 on any business day.

Note: Orders will not be processed on weekends or public holidays and if imposed, any Government Lockdown restrictions or Load Shedding could adversely affect delivery times.

Stock Availability

If you were able to place an order, it means that we have the product in stock in our warehouse and it is ready for shipment.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery
(Incl. VAT)
Note: The charges indicated bellow are Excluding VAT
The Courier GuyAll orders R500 and above*FREE
The Courier Guy
Domestic Road freight LOCAL
Cape Town  
1-2 business days
5kg Max
R65 per extra Bag
The Courier Guy
Domestic Road freight NATIONAL
Main Areas: Johannesburg, Pretoria, Bloemfontein, Cape Town,
Durban, Port Elizabeth, East London and George  
2-4 business days
5kg Max
R5 per extra kg
The Courier Guy
Domestic Road freight REGIONAL
Regional Areas: Areas not falling within the Main Areas as above.  
3-5 business days
5kg Max
R4 per extra kg
We ship from Kraaifontein in Cape Town so if you stay in Cape Town, it will fall under LOCAL. Note that the kg mentioned at National and Regional is calculated by either actual weight or volumetric weight, whichever is the highest. If the courier rate does not look right, especially if you made changes to your cart, then please refresh the page. Feel free to drop us a mail should you have any problems or questions in this regard.

*FREE shipping will only apply for shipment to LOCAL and NATIONAL areas as indicated above.

SURCHARGES: In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include: Mines, Power Stations, Plots/Farms, Townships, Remote Areas, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery as to recover any additional charges.

Volumetric Weight

In the event that your order exceeds the 5kg weight limit, either in real or volumetric weight, whichever is the highest, the shipping fees will increase at R5 per additional kg or a portion thereof. Should your order require more parcels then the price will increase per parcel as well, so please monitor the shipping calculation while checking out.

Volumetric weight is calculated as follows:

Length x Width x Height divided by 4000

Shipment to P.O. boxes

No shipping will be done to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

After you received an Email, confirming that your order has shipped, then you can track that order on our “Order Tracking” Menu Tab.


Please refer to our Returns Policy.

International Shipping

We do not offer international shipping at this stage.

Returns Policy

Please refer to our Returns Policy.

For more information, please email us at